qe99 Terms & Conditions

1 General Introduction & Definitions

qe99 is an online entertainment platform operated for users in Bangladesh, offering cricket betting, live casino, slot games, and various entertainment games. The following definitions are used in these Terms:

• "Platform" refers to the qe99 website, mobile version, and all its services.
• "User" refers to any person who has registered on qe99 or is using the platform.
• "Account" refers to a user's personal registered profile.
• "Bonus" refers to promotional offers, cashback, or any financial benefit.
• "Transaction" refers to any financial activity including deposits and withdrawals.

These Terms may change from time to time. For significant changes, qe99 will notify users via the homepage or by email.

2 Eligibility & Account Registration

2.1 Age Requirement

The minimum age to participate on the qe99 platform is 21 years. Only those aged 21 or above may open an account and play games. If any discrepancy is found during age verification, the account will be closed immediately and funds held may be forfeited.

2.2 Registration Requirements

You must provide accurate and truthful information when opening an account. Each person may hold only one account. If multiple accounts for the same person are detected, all accounts will be closed and any accumulated bonuses and balances may be cancelled.

2.3 Password Security

It is your responsibility to keep your account login details completely confidential. If your account security is at risk, notify the qe99 support team immediately.

3 Deposit & Withdrawal Policy

3.1 Deposit Terms

The minimum deposit amount on qe99 is ৳200. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). All deposit transactions are secured with SSL encryption.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The withdrawal method must match the deposit method used. qe99 may request additional documents for identity verification if needed.

3.3 Transaction Verification

If unusual or suspicious transactions are detected, qe99 reserves the right to suspend transactions pending investigation. In cases of money laundering or fraudulent activity, the relevant legal authorities will be informed.

4 Bonus & Promotion Terms

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, making the total balance ৳2,000. Depositing ৳32,000 earns the maximum ৳15,000 bonus, making the total balance ৳47,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x, calculated on the bonus amount only. Example: ৳1,000 bonus × 20 = a total of ৳20,000 must be wagered before bonus winnings can be withdrawn.

4.3 General Bonus Usage Rules

• Multiple bonus offers cannot be combined at the same time unless explicitly stated.
• qe99's decision on bonus-related matters is final.
• qe99 reserves the right to cancel a bonus if any user attempts to misuse it.
• If a withdrawal is made before the bonus is earned, the bonus will be cancelled.

5 VIP Program & Loyalty Rewards

qe99's VIP program has a total of 5 tiers. By playing regularly, users can advance to higher tiers and enjoy weekly cashback benefits:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Contact the support team for more details about VIP benefits. qe99 reserves the right to change the VIP program structure at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the qe99 platform:

• Creating multiple accounts or using another person's account.
• Misusing the bonus system or attempting to earn bonuses through artificial means.
• Using fraudulent software, bots, or automated systems.
• Manipulating game results or collusion (coordinating with other players).
• Money laundering or any illegal financial activity.
• Attempting to attack the platform's security or infrastructure.
• Harassing or insulting other users.
• Operating an account on behalf of a person under 21 years of age.

If any of the above activities are detected, qe99 will immediately close the account and take legal action if necessary.

7 Gaming Rules

7.1 Game Results

qe99 uses a Random Number Generator (RNG) and world-class game providers to ensure fair play on the platform. Game results are entirely random and not predetermined.

7.2 Technical Errors

If a game result becomes uncertain due to a technical issue or server disruption, qe99 reserves the right to void the round and return the staked funds. Abnormal wins resulting from software errors may be voided by qe99.

7.3 Sports Betting

Each event's own rules apply when betting on sports markets. If an event is cancelled or postponed, bets are generally refunded, though specific rules may vary. qe99 reserves the right to correct or void clearly erroneous odds.

8 Privacy & Data Protection

qe99 handles users' personal information with complete confidentiality. Collected information is used only for account management, identity verification, fraud prevention, and service improvement. No personal information is sold to third parties.

For more details, read our Privacy Policy.

9 Responsible Gaming

qe99 places the highest priority on responsible gaming. We believe gaming is an enjoyable form of entertainment — not a source of addiction. To this end, we provide the following features:

• The ability to set self-imposed deposit limits.
• A self-exclusion option for a temporary break from gaming.
• The ability to review account activity.
• Support team assistance when needed.

For more details, visit our Responsible Gaming page.

10 Account Closure & Termination

10.1 Closure at User's Request

Any user may request to close their account at any time. Contact the support email to make a request. It is advisable to withdraw your balance before closing the account.

10.2 Closure at qe99's Initiative

In the event of a breach of Terms or if suspicious activity is detected, qe99 may temporarily or permanently close an account without prior notice. In such cases, the user's clear balance (excluding bonuses) is generally returned.

11 Limitation of Liability

qe99 is not responsible for the following:

• Interruptions to a gaming session caused by the user's internet disconnection.
• Technical issues with the user's own device.
• Delays or errors in third-party payment services.
• Losses caused by the user's own negligence or breach of Terms.
• Unforeseen or uncontrollable circumstances (force majeure).

qe99's liability for any technical issue will be limited to the amount of the directly affected transaction.

12 Dispute Resolution

For any dispute or complaint, please first contact the qe99 support team. The support team will attempt to resolve the issue as quickly and fairly as possible.

If unresolved, the dispute will be escalated for higher-level review. qe99's decision is considered final in all disputes, though users always retain the right to seek legal remedy.

13 Changes & Updates

qe99 reserves the right to change these Terms at any time. Users will be notified on the site for significant changes. Continuing to use the platform after changes means you have agreed to the updated Terms.

It is recommended to visit this page regularly to stay informed about the latest Terms.

14 Contact & Support

If you have any questions or complaints about these Terms, please contact us:

• 24/7 Live Chat Support — directly through the site.
• Email: [email protected]
• Support is available in both Bengali and English.

Our support team is available seven days a week, twenty-four hours a day.

→ Related Pages

• Privacy Policy — how your personal information is used.
• Responsible Gaming — our steps for safe gaming.
• FAQ — answers to common questions.
• About Us — an introduction to the qe99 platform.