qe99's Privacy Policy

qe99 is a trusted online entertainment platform in Bangladesh. By using our website, you are considered to have accepted the terms described in this privacy policy. This policy explains what kind of information qe99 collects, why it is collected, how it is used, and what steps we take to protect your data.

This privacy policy applies to all users of qe99 — from new members to long-standing ones, the same standards apply to everyone. We believe that genuine trustworthiness is built on transparency. That is why our data practices are presented in full and clear detail.

If you have any questions, please contact our support team. Our email address is [email protected] and we also provide assistance via 24/7 live chat.

qe99 collects two types of information from its members — information you provide directly and information collected automatically. Full details of both types are given below.

2.1 Information You Provide Directly

Information you voluntarily provide during registration, login, or account management includes:

• Full name and date of birth
• Valid email address
• Mobile number (including numbers linked to bKash, Nagad, or Rocket accounts)
• Payment details (such as bKash, Nagad, Rocket, Upay, or bank transfer information)
• Identity verification documents (ID card or passport — where applicable)
• Messages sent to support and details of complaints

2.2 Information Collected Automatically

When you use the qe99 platform, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Which pages were visited and for how long
• Session time and date
• Data collected from cookies and similar tracking technologies
• Gaming activity logs (bets, wins, game history)

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, qe99 may occasionally collect information from trusted third-party sources. This process is carried out solely to ensure member safety.

qe99 uses collected information only for the legitimate purposes listed below. We do not store any information unnecessarily or use it for improper purposes.

qe99 uses cookies and similar technologies to make your browsing experience smoother. Cookies are small text files stored on your device that remember your preferences and session information.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference and other personalised settings.
• Analytics Cookies: Used to understand how many users visit which pages, helping to improve the service.

4.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some features of the platform. It is recommended to keep cookies enabled for the best experience on qe99.

qe99 never sells your personal information to third parties for commercial purposes. However, in certain situations, limited information may be shared.

5.1 Legal Obligations

If required by a court order, government directive, or legal obligation, qe99 is bound to provide information to the relevant authorities. In such situations we will try to notify you as far as possible, though this may not always be feasible when a legal obligation exists.

5.2 Business Changes

If there is any future change in qe99's ownership or structure, user data will remain protected under this policy. Any new authority will also be required to follow these same privacy standards.

qe99 follows industry-standard technology and processes to protect your personal data. Our security framework is structured across the following layers:

• SSL/TLS Encryption: All information transmitted between your browser and our servers is protected with strong encryption.
• Database Encryption: Sensitive stored data (such as passwords and payment details) is kept in encrypted form.
• Access Controls: Only authorised staff can access user data, and only when specifically required.
• Regular Security Audits: Regular security audits are conducted to identify and address potential vulnerabilities.
• Two-Factor Authentication: An additional security layer is used to further strengthen account protection.
• Firewall & Intrusion Detection Systems: Unauthorised access attempts are detected and blocked immediately.

Please note that no method of transmitting or storing information over the internet can be claimed to be 100% secure. qe99 ensures protection to the best of its ability, but in the event of any security breach, users will be notified as quickly as possible and necessary steps will be taken.

qe99 does not store any information indefinitely. A specific retention policy is followed for each type of data:

• Account Information: Retained for as long as the account is active, and after closure for a defined period as required by law.
• Transaction Records: Retained for the period required under financial regulatory rules.
• Logs & Session Data: Kept for a limited time for security analysis purposes, then automatically deleted.
• Support Conversations: Retained for a defined period for service quality improvement and dispute resolution.

Once the defined period has passed, data is securely deleted or anonymised so that you can no longer be identified.

Every qe99 member has certain fundamental rights over their own data. You can contact us at any time to exercise these rights.

To exercise these rights, contact our support team directly. Email: [email protected] or via 24/7 live chat. We provide assistance in both Bengali and English.

qe99 is an adults-only platform and is operated exclusively for those aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

If a minor has accidentally created an account and this comes to our attention, that account will be closed immediately and the associated data will be deleted. Parents or guardians may contact us directly regarding this matter.

If the qe99 platform contains links to external websites, qe99 is not responsible for the privacy policies or data protection practices of those sites. We recommend reading the privacy policy of any third-party site before visiting it.

qe99 reserves the right to review and update this privacy policy as needed. For any significant changes, we will try to notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after a change has been made, you will be considered to have accepted the new policy. It is therefore recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact qe99's privacy team directly. We will treat your matter with the highest priority and try to resolve it as quickly as possible.

For privacy-related complaints, please write to us with your full name, account details, and a description of the issue. We are always here to help.

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This privacy policy applies to all operations of qe99. If you have any questions, do not hesitate to contact us. qe99 respects your privacy and is committed to ensuring a safe and trustworthy gaming environment.