qe99 Responsible Gaming
Enjoy the entertainment, but stay within your limits. qe99 is committed to giving you a safe and enjoyable gaming experience — we are always here for you.
Let gaming be fun, not a worry
qe99 believes online gaming should be an entertaining experience — like watching a film or reading a book. It should never be seen as a source of income or a solution to financial problems.
We want every user to play mindfully, know their limits, and seek help when needed. On this page we will explain our responsible gaming policy, the control tools available to you, and how to get support.
Remember: Gaming is entertainment, not an investment. Set your budget before each session and commit to staying within it.
Secure Platform
Every session is kept secure with SSL encryption and fair play guaranteed.
Fair Games
Every game outcome is impartial — no manipulation, no bias.
Awareness
Stay aware of the signs of gaming addiction and take action in time.
24/7 Support
Reach us any time via live chat or email for any issue.
For players aged 21 years or older only
To open an account and participate in any game on qe99, users must be at least 21 years old. Keeping minors away from gaming is one of our highest priorities.
We take the necessary steps to verify age during account verification. If you suspect a minor is accessing our site from your device, please notify our support team immediately.
Advice for parents: use parental control software on your device and keep your login credentials secure from children.
Warning: Creating an account for a minor or helping them play is strictly prohibited. Any violation of this rule will result in immediate account closure.
Age Verification Policy
- Providing your date of birth at registration is mandatory.
- Age will be confirmed using a national ID card or passport if required.
- No account belonging to a person under 21 years of age will be kept active.
- Withdrawals will be on hold until verification is complete.
Gaming Control Tools
qe99 provides several effective tools to help you manage your gaming habits.
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. Increasing a limit is subject to a set waiting period, but reducing one takes effect instantly.
Session Time Limit
Set a maximum duration for each gaming session. Once the set time is up, the system will automatically alert you and end the session if needed.
Temporary Break (Time-Out)
Temporarily deactivate your account for 24 hours, 7 days, 30 days, or 90 days. During this time logging in or placing bets will not be possible. Request a time-out by contacting our support team.
Self-Exclusion
If you feel gaming is getting out of control, self-exclusion is the most effective step. Apply to close your account for 6 months, 1 year, or permanently. Attempting to open a new account during the exclusion period is prohibited.
Loss Limit
Set a maximum loss amount within a given period. Once the limit is reached, the system will automatically stop you from placing further bets, protecting your finances.
Reality Check
At regular intervals, a pop-up will remind you how long you have been playing and how much you have spent. This reminder helps you make informed decisions.
To activate any of the tools above, contact qe99's 24/7 live chat support or email [email protected]. Our team provides assistance in both Bengali and English.
Signs of Problem Gaming
If you notice any of the signs below in yourself, it is the right time to seek help.
Personal and Financial Signs
- A tendency to bet more to recover losses ("chasing losses")
- Spending money meant for essential expenses (rent, food) on gaming
- Lying to family or friends about gaming
- Playing by taking loans or spending savings
- Trying to stop gaming but being unable to
Behavioural and Emotional Signs
- Feeling restless, irritable, or anxious when not playing
- Constantly thinking about gaming and planning the next session
- Neglecting work, studies, or family responsibilities
- Playing to cope with stress, depression, or loneliness
- Playing beyond your set budget or for longer than planned
If you notice these signs, do not be alarmed — help is available. The qe99 support team will help you take the right steps. Contact us at [email protected].
The Best Ways to Play Responsibly
Set a Budget
Before you start playing, decide how much you can afford to spend. Make sure that losing this amount will not affect your daily life.
Set a Time Limit
Set a time limit for each session and use an alarm. Take regular breaks instead of playing for long stretches, and give your attention to other activities.
Treat It as Entertainment
Never think of gaming as an earning opportunity. Winning is a possibility, not a certainty. Play for fun, not for profit.
Avoid Chasing Losses
If you have lost heavily in a day, end that session. Trying to recover losses in a later session or the next day often leads to even greater losses.
Consider Your State of Mind
Do not play when you are sad, tired, under the influence of alcohol, or under stress. Making decisions in the right frame of mind is the most important thing.
Let Family and Friends Know
Talk openly with the people close to you about your gaming habits. They can help you maintain a healthy balance.
Reach Out to Get Support
If you have any concerns about gaming, do not face them alone. The qe99 support team and our tools are here for you.
qe99 Support Team
The trained qe99 support team is available for you seven days a week, twenty-four hours a day. Talk to us about any question or concern related to responsible gaming.
- 24/7 live chat support — instant response
- Email: [email protected]
- Support available in both Bengali and English
- Full confidentiality is guaranteed
Steps for Self-Exclusion
If you feel you need a temporary or permanent break from gaming, follow the steps below:
- Contact qe99 via live chat or email.
- Let us know you want "self-exclusion" and choose the duration.
- Our team will deactivate your account for the specified period.
- No promotional messages will be sent to you during the exclusion period.
Responsible Gaming Q&A
Enjoy the entertainment,
responsibly
qe99 is always committed to ensuring a safe gaming experience for you. Contact us for any question or support, or browse our games.